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Urban Road User Charging Online Knowledge Base
Business Attitudes in the retail sector
TfL has carried out an annual survey with businesses in Central London since the Congestion Charge was introduced in 2003. This has included both businesses within the zone and those on its periphery.
The reason for this research is to assess business attitudes to congestion charging and its impacts on business activity.
It is noted that retailers have been the least supportive of the scheme. However, it is acknowledged that transport is a key issue for retailers and the challenges of congestion and access are important problems that affect day to day operation and trading.
The most recent TfL Business Survey of Autumn 2006 suggests that nearly two-thirds of the surveyed retail sector businesses in the charging zone say that transport and travel difficulties affected their business ‘a great deal’ or ‘quite a lot’. This is shown in the figure below.
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