Urban Road User Charging Online Knowledge Base
What Are The Implications For Other Themes?
The implications for other themes are:
• Objectives: The design of the business system needs to be able to facilitate the scheme objectives.
• Scheme Design: Consideration needs to be given to providing the most cost effective solution. It is important that the scheme design works in parallel with the business system design to ensure that there are no conflicts. Some important areas that need to be considered are exemptions and management of fleet users.
• Technology: Provided the communication links are clearly defined the business system should be able to operate with any front end technology. What will be important however is to maximise the efficiency of the end to end process and being able to derive the lowest cost of operation.
• Prediction: Business systems only have a tangential effect on the requirements for prediction, which are largely determined by scheme design.
• Traffic effects: Similarly, the business system is unlikely to influence traffic patterns. However, the business system should provide a platform for monitoring such effects.
• Environment: An efficient business system can assist in the minimising of environmental impacts both in terms of the operation but more importantly in being able to influence driver behaviour. Like any business the most important commodity is collecting information on the customer and using that to benefit the aims of the business. In the case of a congestion charging scheme this could be used to encourage more environmentally friendly travel.
• Economy: The business system may be able to provide useful information in determining the wider economic impacts of the scheme. Moving forward into operation it should also be configured to provide the necessary reporting for monitoring and evaluation.
• Equity: The information collected by the business system can be used to inform policy makers on equity issues such as who are the winners and losers and where the benefits are being accrued.
• Appraisal: Provided an outline business system is developed early on in the process it can be a useful tool for appraising the affordability and efficiency of different options.
• Acceptability: One of the barriers to implementing congestion charging systems is the cost of operation. In developing a sound business system it can be demonstrated what the whole life costs are likely to be. When the system becomes operational there will be an expectation for a high level of customer care and accuracy of the technical elements. These expectations need to be balanced against the cost of operation
• Transferability: The business system design concept can be transferred to other congestion charging schemes and to other transport applications. It will also be possible to provide some level of benchmarking between different operating systems. This will assist in the development of more efficient operations.
• Implementation: The design of the business system, and the effectiveness with which it operates, will be crucial to the acceptability of the scheme in the early stages of implementation. It will be important to test it fully in the lead up to implementation.
• Evaluation: Going forward into operation the business system can provide the necessary information for evaluation and monitoring of the performance of the system allowing adjustments to be made to improve the efficiency of the scheme.
No information on this theme is currently available from the case studies